Welcome to Swim Wear Shop’s FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. Our goal is to make your shopping experience as smooth and enjoyable as possible. Below, you’ll find answers to common queries. If you don’t see what you’re looking for, feel free to reach out to our friendly customer support team at [email protected].

Product Questions

What types of swimwear do you offer?
We specialize in a wide range of swimwear designed for active, stylish individuals. Our collection includes:
  • Active Bottoms, Active Swimsuits, and Active Tops for those who love movement and comfort.
  • Bandeau Swimsuits and Bandeau Tops for a trendy, strapless look.
  • Bikini Bottoms and Bikini Tops in various styles like Cheeky Coverage, Full Coverage, High Waisted, and Moderate Coverage to suit your preference.
  • Bra Sized Swimsuits for a perfect, customized fit.
  • Cover Ups, Dresses, and Rompers to complete your summer wardrobe.
All our products are crafted with quality materials to ensure durability and style, focusing on fit and comfort for beachgoers and vacationers.
How do I choose the right size for my swimwear?
We provide detailed size guides for each product on our website to help you find the perfect fit. Look for the “Fit” section in product descriptions, and consider your body measurements for the best results. If you’re unsure, our customer support team can assist with recommendations based on your needs.
Are your swimsuits suitable for active use like swimming or sports?
Yes! Our Active Swimsuits line is specifically designed for durability and support during physical activities. They offer excellent coverage and are made from flexible, quick-drying fabrics ideal for swimming, beach sports, or lounging.

Shipping and Delivery

What shipping options do you offer?
We provide two convenient shipping methods to get your orders to you efficiently:
  • Standard Shipping: Costs $12.95 and uses DHL or FedEx. Orders are processed in 1-2 business days, with delivery within 10-15 business days after shipping. This option includes full tracking.
  • Free Shipping: Available on orders over $50, using EMS. Processing takes 1-2 business days, with delivery within 15-25 business days after shipping. It’s perfect for budget-conscious shoppers who plan ahead.
Note: We ship globally, but delivery to some regions in Asia and remote areas may take longer or be unavailable. Check eligibility at checkout.
How long does it take to receive my order?
After placing your order, allow 1-2 business days for processing. Then:
  • For Standard Shipping: Delivery in 10-15 business days.
  • For Free Shipping: Delivery in 15-25 business days.
You’ll receive a tracking email once your order ships, so you can monitor its progress.
Do you ship internationally?
Yes, we ship to most countries worldwide! However, there might be restrictions for certain Asian regions and remote locations. Please verify during checkout if your address is eligible for delivery.

Returns and Exchanges

What is your return policy?
We want you to love your swimwear! If you’re not satisfied, you can return unworn items in original condition within 15 days of receipt. Please contact us at [email protected] to initiate a return. Note that shipping costs for returns are the customer’s responsibility, unless the item is defective or incorrect.
How do I exchange an item for a different size or style?
Exchanges are handled through our return process. Return the original item within 15 days, and place a new order for the desired size or style. We recommend doing this quickly to ensure availability.

Payment and Account

What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
How do I create an account on your website?
You can create an account during checkout by providing your email and setting a password. This allows you to track orders, save favorites, and enjoy faster shopping in the future.
Is my payment information secure?
Absolutely! We use encrypted payment gateways to protect your data. Your financial information is never stored on our servers, ensuring a safe transaction every time.

General Questions

How can I contact customer support?
We’re here to help! Email us at [email protected] for any questions or issues. Our team is responsive and dedicated to providing excellent service.
Where is Swim Wear Shop based?
We’re located in sunny Panama City, Florida, at 2716 Fairmont Dr, US 32405. All orders are shipped from our headquarters there.
Thank you for choosing Swim Wear Shop for your summer style needs! We’re committed to bringing you high-quality swimwear with seamless delivery. If you have more questions, don’t hesitate to reach out. Happy swimming!

With sunshine,
The Swim Wear Shop Team